Bailey House Services East Harlem

Confidential, bilingual drop-in services for people living with HIV/AIDS and other chronic illnesses.

At our Rand Harlan Center in East Harlem, we offer an array of confidential, bilingual drop-in services to men, women and children living with HIV/AIDS and other chronic illnesses in the critically underserved communities of Harlem, East Harlem, and the Bronx.


Clients at Bailey House’s East Harlem Service Center have access to service and programs including:

Health Home

The Health Home program offers comprehensive, person-centered care management to Medicaid-eligible individuals living with chronic illnesses such as HIV/AIDS, diabetes, heart disease, mental illness, asthma or substance use. Health Home staff help coordinate not just medical, mental health and substance use services, but also other supportive services clients may need.

Food Pantry. Bailey House distributes more than 1000 bags of non-perishable food each month to community members in need. Eligible recipients can obtain one pantry bag per week. Pantry day is Wednesday, 1pm to 3:30pm.  Emergency Food Pantry is available, please call Monday-Friday for additional information. Call (212) 633-2500 ext. 363.

Medical Care Coordination

Bailey House’s medical care coordination program offers intensive case management services for HIV-positive individuals to assist with linkage to a primary and specialty care providers as well as medication adherence and care maintenance, and other support services. The program partners with community health centers.

Transitional Care Coordination

Transitional care coordination helps HIV-positive individuals who are homeless or unstably housed establish a connection to primary care, and assists with housing placement and other supportive services.

Supportive Case Management

Following an initial assessment, case managers work with each client to develop an individualized treatment plan (ITP). The plan establishes goals within the following categories: connection to medical care and treatment adherence, housing stability, and treatment of substance abuse and/or mental health problems. Working both individually and in groups, case managers ensure that clients receive the support, referrals, and access to services they need. Case managers also meet regularly with clients to assess progress and adjust treatments plans as needed.

Independent Living Skills. Specialists work with formerly homeless clients to help them strengthen the skills they need to live independently. Clients receive one-on-one training on budgeting and money management, learn about landlord-tenant relationships—including their rights as tenants, and develop coping mechanisms for managing stress. Specialists also help identify relevant community-based resources.

Project FIRST (Formerly Incarcerated Rental Support and Training). Project FIRST helps men and women living with HIV/AIDS and recently released from prison return to their communities, find permanent housing, and obtain the care they need to remain healthy.

Housing Placement. Bailey House provides housing placement services for HIV-positive individuals looking for independent housing in the community. Through our extensive network of landlords, we are able to locate safe, affordable housing. Bailey House will also help clients negotiate with their existing landlords around maintenance concerns. Clients can access eviction prevention services through the Independent Living Skills program and Supportive Case Management programs.

Ancillary Services. Bailey House is constantly developing new ways to address the growing needs of our community. Some of the additional services offered at the East Harlem Service Center include: peer-facilitated recovery support groups, therapeutic recreational activities, and transportation reimbursement, and rapid HIV/AIDS-testing and counseling.